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Hilltop Residential

3 properties researched across Atlanta, GA (2), Houston, TX (1)

Website (404) 531-7401

63

avg score · D

Reputation summary
Multiple recent Google reviews indicate a significant decline in resident satisfaction since Hilltop Residential took over management from Lincoln Heights. Residents report new fees, difficulty reaching management, slow maintenance, issues with trash pickup, and confusing parking permit systems. Some reviews also cite retaliatory practices and dismissive staff. Previously, under Lincoln Heights management, residents reported positive experiences.
Most common complaints
  • This was once an AMAZING apartment complex, but my experience has completely changed under the new management and proper
    ×1
  • The new management began adding fees while making no meaningful improvements. Communication often feels threatening or p
    ×1
  • The way you have to jump through hoops to pay this expensive rent is crazy. Every month I log into the portal to pay ren
    ×1
  • The worst apartment complex I have ever lived in. Horrible staff, roaches in my apartment. Over priced, they don’t fix a
    ×1
  • Hallways smell of trash; the gate is slow to open; trash doesn’t always get picked up on assigned dates & times; the smo
    ×1
  • The main issue here is the property manager advised that in my contract you can not have someone come over more than 5 d
    ×1
  • Smell of weed is intolerable. trash in common area. found some roaches as well. Gate was broken for a week and left open
    ×1
  • The new management has completely ruined this building. First of all, the staff used to be terrific; the new staff loves
    ×1
Most common positives
  • Great community! I toured with a lady name Chelsee and she was amazing. The community was clean and the apartment was am
    ×1
  • I’ve had a great experience living at this apartment complex. The community is clean, quiet, and well-maintained, and th
    ×1
  • The property is well-maintained, the grounds are clean, and the staff has always been welcoming and professional. The bi
    ×1
  • We asked for shower bars in our bathroom before we moved in as an accommodation for my fiancé and Chels and Victoria mov
    ×1
  • I love being a resident here. The new management team has done a wonderful job since taking over. I know that the commun
    ×1
  • Being a resident here is great! These halls are a/c’ed & clean. The office staff, Chelsee, Alyssa and Victoria are so ni
    ×1
  • Google Reviews, with very responsive management.
    ×1
  • Gated Community Gated access reduces theft risk — may qualify for security discount
    ×1

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