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Berkshire Residential Investments

3 properties researched across Dallas, TX (2), Austin, TX (1)

469-732-3400

71

avg score · C

Reputation summary
Operated under Berkshire (Berkshire Residential Investments), a major national property management company. While on-site leasing agents and maintenance technicians receive consistent praise, corporate policies such as AI-screened call routing, sudden amenity restriction hours, and limited parking/security enforcement draw resident criticism.
Most common complaints
  • "On multiple occasions, individuals were sleeping in the stairwells, and I would literally have to walk over people just
    ×1
  • "Very unsafe area with the DART and new gas station behind it. Lots of trash, homeless, people sitting/drinking on prope
    ×1
  • "For more than a month now, I have been dealing with a serious cockroach infestation inside my apartment. I have photos
    ×1
  • "there’s been multiple individuals experiencing homelessness who will sleep in the garage/doorways... There’s no one to
    ×1
  • "I was told that there is currently no towing company associated with the property, meaning there is essentially no enfo
    ×1
  • "I experienced a maggot infestation coming from underneath my bathroom baseboards. A foul odor had been present for days
    ×1
  • "My car was broken into during my time here, and the security garage was out of service for extended stretches, which di
    ×1
  • "Instead of treating it like a possible emergency, I was essentially told that she would be fine, that there was nothing
    ×1
Most common positives
  • "Maintenance has been top notch as well. Requests are handled quickly and efficiently, and the team is always courteous
    ×1
  • "The Berkshire apartments is a great place for residents to have the peace of mind that they are well taken care of, fro
    ×1
  • "Mo, the head of maintenance, was the most amazing help during our move in! Maintenance in general has been so great to
    ×1
  • "First, the people working the office are extremely helpful and friendly. They make the process to move in so effortless
    ×1
  • "The apartments and property are well maintained, management and staff are responsive, helpful, and professional. They a
    ×1
  • "I ABSOLUTELY LOVE MY APARTMENT. IT IS SO CLEAN AND THE STAFF ARE SO SWEET AND HELPFUL. I LOVE THE GYM THE LOUNGE ROOM A
    ×1
  • "I enjoy the location of Berkshire Riverview due to the easy accessibility to IH35. The staff is excellent. They are alw
    ×1
  • "I genuinely love the maintenance staff and the actual community here. The neighbors are great, maintenance works hard,
    ×1

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