Berkshire

2 properties researched across Chicago, IL (1), Dallas, TX (1)

(945) 337-8148

avg score · D

Reputation summary

Multiple reviews indicate disorganization, long wait times for drivers (up to 13 hours), and a lack of clear communication from staff regarding delays. There are also complaints about rude employees and unexpected fees for late arrivals, even when significant delays are caused by the facility. However, some drivers report quick load/unload times when specific appointment codes are used or during certain days.

Most common complaints

Do not come here unless you ready to spend 7 hours here after your appointed time they move slow and no detention then n
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If you’re even 30 mins late, you’re gonna pay $300 late fee and do the 34 hrs reset in their yard. If you make it on tim
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The staff is terrible.
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Our company uses this facility to house our frozen products. Their system is disorganized and dysfunctional.
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Very rude staff. They dont even know how to talk please teach them some communication skills
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There's a rude female employee at the front desk. Can't even direct me to their own empty lot without attitude. Needs a
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"the renewal system is designed to make you pay 20% more every year, and it classed us out. When we moved in rent was $2
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"Roaches were a problem at first, but pest control would come once a month for us. The maintenance men are very nice and
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Most common positives

I guess im lucky on this Saturday, My appointment was for 1500. I arrived at 10:45 am gotten a door right away and out b
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Muuuuch better than expected. Definitely 5 stars at this time. Appt 10am Check in 9am Door 10:45am Check out 11:51am Tha
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Based on all reviews I was expecting to be a nightmare here, but it turned out to be the exact opposite. Our truck had 1
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My app time at 6:00pm I got here at 3.00pm they give me Door at 3:30pm…who works in office really friendly love this pla
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Good people, but its a tight fit. Not much room to park as you wait. It might be easier to go down, check in and go back
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"I absolutely love living at Estancia Townhomes! The community is incredibly safe, quiet, and always kept spotlessly cle
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"The property is well-maintained, and it’s clear that effort goes into keeping the community clean, attractive, and in g
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"I have lived in Estancia Townhomes for nearly 5 years now. I love living here (such luxury and safety as it is a gated"
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